Returns & Exchange Policy
What is our Returns & Exchange Policy?
We want you to love your purchase, but if you have changed your mind or the huaraches don't fit you can return or exchange any item from Mexican Sole.
Returns: accepted within 14 days after purchase for store credit
- Exchanges: only within 14 days after your delivery day.
- Refund: if your pair is faulty we are able to provide you with a refund within 14 days of purchase. We don't accept refunds for change of mind.
- Pre Order sales are final, no refunds are permitted.
IMPORTANT: Please also note that this is a handmade product so there will be minor imperfections in the leather work and colour so this isn't considered a faulty item. For shoes with material on them, it is likely that they will be different to the colours pictured as these are handmade products, this is NOT a reason for a refund.
In order to begin the process of a return or exchange please email us at email@example.com along with an image of your Huaraches to show that they have not been worn.
You will then need to send your order to the following address:
Motive 3PL c/o Mexican Sole
Unit 1 61-71 Rookwood Rd Yagoona, NSW 2199
As soon as we receive your order we can send out your new pair!
We ship using Australia Post and offer Standard Shipping or Express Shipping.